Confidentiality & Complaints

Confidentiality

We keep a confidential record of the medicines that we supply to you. We comply with the NHS Code of Practice on Confidentiality and the Data Protection Act. You have the right to ask for a printed copy of the information held about you. Your request must be made in writing to the pharmacy holding your information and we are required to respond within 40 days. Please refer to our leaflet on Confidentiality
for more information.

Complaints

We aim to give you the best possible service but if you have a complaint please speak to the pharmacist in charge. The matter will be handled in line with the NHS complaints procedure. If we cannot resolve the problem, or you don’t want to raise it directly with us, you can contact your local primary care organization.

Violence Towards Staff

This pharmacy will not tolerate any abuse, assault or harassment of its staff. We are not obliged to provide NHS services to those who are violent or abusive. All incidents will be fully investigated and where appropriate we will report incidents to the police and consider legal action.